Frequently Asked Questions & Contact
Refer to the Use & Care Guide per item for recommended cleaning products & instructions.
Refer to the usage spec per item to see if it is recommended for use in an indoor or outdoor setting. Some items may be able to be used in both indoor and outdoor settings.
Refer to the Use & Care Guide per item for storage recommendations. For long term storage, it’s always recommended to move furniture indoors or under cover.
We are unable to accommodate custom fabrication requests. All customizations would need to be performed in the field by a local fabricator and may void the warranty on the unit.
We are unable to supply CAD or Revit files for design. Please reference the item’s spec sheet for more information, or submit an inquiry through the contact us form for more specific questions.
We do not supply samples or swatches of our products at this time.
We do not sell direct to customers, please visit one of our distribution partners to place an order.
Please check with our distribution partners for more details on where LT&S is available for purchase.
We do not have a customer service phone line, but you reach out to us through the contact us form with any questions you may have.
To obtain warranty information or make a claim against this warranty, please contact the location where you purchased the product.
- Items purchased on www.WebstaurantStore.com: Please use the online chat feature or email [email protected]. You will need your order number to make an inquiry or claim.
- Items purchased at The Restaurant Store: Please contact your local store directly.
- Items purchased on www.TheRestaurantStore.com: Please use the online chat feature or email [email protected]. You will need your order number to make an inquiry or claim.
- Items purchased through Clark Food Service Equipment or PRO Marketplace: Please contact your account manager directly. If you do not know your account manager, please call 717-392-7363.
Please reference the LT&S Warranty Document for more details.
Due to an exclusive partnership with WebstaurantStore and The Restaurant Store, LT&S is not setting up new distribution accounts.
We are here to help!
Contact Lancaster Table and Seating's support team for any questions, interest in a new product, or sharing valuable feedback. Fill out the contact form to get started.
If you're an existing customer dealing with technical issues or have general inquiries, be sure to visit our Support Center for assistance.