Frequently Asked Questions

Q: Where can I purchase your products?

A: Lancaster Table and Seating products can be purchased through WebstaurantStore and The Restaurant Store. As an online retailer, Webstaurant Store can assist with purchases to customers across the United States.

Q: Can I purchase from LTS directly?

A: We are not able to sell directly to customers. Please see WebstaurantStore or The Restaurant Store to place an order.

Q: How can I become a vendor/distributor of your products?

A: Due to an exclusive partnership with WebstaurantStore and The Restaurant Store, LTS is not setting up new distribution accounts. Our online distribution partner Webstaurant Store can assist resellers in fulfilling an order for customers.

Q: Where can I find product pricing?

A: Our distributors WebstaurantStore and The Restaurant Store are able to provide you with product pricing.

Q: What is the lead time of your products?

A: Our distributor WebstaurantStore typically stocks all items and ships out of their warehouse in 1-2 business days after an order is placed.

Q: Are you able to customize products?

A: We are not able to customize or special order LTS products at this time.

Q: Do you have a customer service phone number?

A: We do not have a customer service phone line, but if you wish to ask a question by phone, our online distributor WebstaurantStore has phone representatives available who can assist you at 717-392-7472.

Q: What do I do if I am having issues with a product under warranty?

A: To obtain warranty service, contact the location where you purchased the product:

www.WebstaurantStore.com:
Call 717-392-7472. You must have your order number ready when contacting.

The Restaurant Store:
If you purchased this product from your local store location, please contact your store directly.

www.TheRestaurantStore.com:
If you purchased this product online, call 717-392-7261. You must have your order number ready when contacting.

Q: Are you able to provide samples or swatches of your products?

A: We are not able to supply samples or swatches of our products.

Q: Can you provide a quote of an item/items?

A: We currently distribute our products exclusively through our distributor WebstaurantStore. You can obtain a quote by adding all of the items you wish to purchase to the shopping cart. After you have added all of your items, the cart will automatically give you a subtotal. You can also obtain a shipping quote by using our shipping calculator located below the subtotal. Make sure to specify a residential or business shipping postal code as that will alter shipping costs.

You can also send us an email at [email protected].

Get in touch with us!